I had to factory reset some tablets due to being in Kiosk mode and them losing sync with Sophos.
When I tried to add one of them back I got an error message saying I can't add it back because it was using Android 10???
Is there anything I can do to get it enrolled back into Sophos Mobile again?
Try ensuring that the policy you're using to enroll the device states "Android Enterprise device policy" and not "Device policy (legacy feature)".
Kiosk mode settings are available for both types of policies, so you may need to set up a new policy to proceed.
Hi Jesse,
Thanks for reaching out to the Sophos Community Forum.
Let me know what version of Android you device is running. I was able to enroll a device running Android 9 successfully with a Full Device Android Enterprise policy.
Do you know if the enrollment you're performing is trying to set up the device with the depreciated "Device administrator" management mode?
Try ensuring that the policy you're using to enroll the device states "Android Enterprise device policy" and not "Device policy (legacy feature)".
Kiosk mode settings are available for both types of policies, so you may need to set up a new policy to proceed.
I'd suggest opening a support case with our team so they can arrange this with you. You can also get immediate assistance by using the regional phone numbers listed under "For Critical Cases" on the following page by using the drop-down menu.
- https://support.sophos.com/support/s/?language=en_US
The assistance I'm able to provide is limited to the forums, however, if you find that your support case is stalling out or if you're experiencing issues in working with our support teams, you are welcome to reach out to me via Private Message with your case number so I can follow up with the concerned team.
