Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 7 subscribers
  • Views 2542 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Mobile - can't enroll Android device

Adam Měrka

Hello. I'm having issues with adding Android devices to Sophos Mobile. When going through the "Add device wizard", I can't select any other type of enrollment except for  an "Enroll device with task bundle", which is empty. Even though I have tasks bundles and policies configured for both the "Full device" and for "Work profile only". I therefore cannot finish the wizard when adding a new android device. Is there something I'm missing?




This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to Gladys

    Hi, Gladys, no problem.

    Here's the screenshot with the task bundle:

    I can also confirm that we have the Android management mode set to the recommended Android Enterprise option.

    In the configuration I can see the following details (IDs are redacted but visible. Indicating that the bind works.):

    Android Enterprise is set up. Info available. Unbind
    Android Enterprise mode Managed Google Domain
    Managed Google Domain *******
    Domain administrator *******
    Service account *******
    Android Enterprise account
    Enterprise ID *******
    Project ID *******
    Private key ID *******
    Client ID *******

    The FRP is disabled.

  • 0 in reply to Adam Měrka

    Hi  ,

    Thanks for sharing these. The task bundle configuration appears to be all good. We'll also need to review the policy configurations to see if something is missing. Kindly enable Remote Assistance on your Central Dashboard so we can further look into it from our end. Once enabled, please copy and send your Unique ID via PM.

    Thank you!

  • 0 in reply to Gladys

    Hi Adam,

    As discussed via PM, upon reviewing the configuration, the Android Enterprise mode is set to "Managed Google Domain". With this mode, devices can only be enrolled through the Self-Service Portal, and you won't be able to enroll them in Sophos Central Admin. If you want to be able to enroll the devices in Central, you'll have to use the "Managed Google Play" mode. More information can be found on the following article: Set up Android Enterprise - Overview

    Additionally, please ensure that the Managed Google Domain is set up as per this document: Sophos Mobile Set up Android Enterprise (Managed Google Domain scenario).

    If further assistance is needed, kindly open a support case through our Support Portal so we can further look into it. Thank you.