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  • The KB article 000039405 needs updating

    IT American Rock Salt
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    The link listed in the line below For Disk Test refer to Sophos Firewall: disk test link goes back to the same article as the KB link when accessed https://support.sophos.com/support/s/article/KB-000039405?language=en_US

  • the tcpdump document needs updating

    rfcat_vk
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 2 Comments
    the tcpdump document needs to be verified against a MAC keyboard, the current version of tcpdump does not acknowledge the ctrl c as an end of prov=cess method.'

  • Weight calculation for Load Balancing reported wrong?

    JWCLT
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    The information provided on page: Weight calculation for load balancing - Sophos Firewall Does not match up with what I recall from my Engineer & Architect training. This is saying the higher weights pass more sessions; when in reality, I had 2 interfaces...

  • Inconsistency of manual pages for Multicast routing

    Paul McGinnie
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 4 Comments
    On page https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Routing/StaticRouting/NetworkMulticastRouteAdd/index.html it states to "Specify the multicast IPv4 address from the following address range: 224...

  • Revise IPs in site2site article

    Sophos User6138
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    For those not netowrk savvy, it may be confusing that you have different IPs in the network diagram vs the examples provided for entering network objects in https://support.sophos.com/support/s/article/KB-000036746?language=en_US. Novices will try and...

  • DDNS Discontinuation - not very well thought out

    Philip Gardner
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    We are discontinuing Sophos DDNS (myfirewall.co) after January 31, 2022. You need to configure a different DDNS provider. During this process, hundreds of our clients are failing because of this... ok, we knew it, but it cant' be removed. So I thought...

  • SophosSAVICLI Documentation Wron

    Appa_Omega
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hey, i just want to mention, that in the documentaion of the SophosSaviCLI in the Section "Scannin Individual hard drives" the shown command is wrong. Document: https://support.sophos.com/support/s/article/KB-000043480?language=en_US Instead of...

  • Simplify "Configure SSL VPN" video

    Greg Brewer
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    I just watched " Sophos Firewall: Configure SSL VPN remote access" video. The video is confusing! The intro states you are going to set up a vpn from a 10 network to a 192 network. Sounds good. Except the background shows you are connected to a firewall...

  • Create Google Cloud Specific GBP Over IPSec Documentation

    Isaac Gentz
    • Feedback
    • Coming Soon on
    • Sophos (XG) Firewall
    • 5 Comments
    I spent roughly 4 days getting BGP configured between our Google Cloud Platform VPC, and one of our on-prem Sophos XG Firewalls. With the following references, and with help from Tyler in support, we were finally able to establish BGP sessions. https...

  • Why did I not get the full term when I activated my license key?

    damiri
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 7 Comments
    https://support.sophos.com/support/s/article/KB-000036502?language=en_US Multiple scenarios should be answered here. For example, customer you lapsed few years with device since it was being stored somewhere. Some of the vendors have policy if you...
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