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Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

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  • packetfilter rule 60023

    Florian Straka
    Florian Straka
    • Feedback
    • Completed (Content Update) on 6 Jun 2022
    • UTM
    • 1 Comment
    KB-000034242: add description for fwrule 60023 caused by Authentication Services / Advanced / Block Password Guessing
    • 1 Jun 2022 10:27 AM
  • Best practice management when using more then one Sophos ecosystem product

    John Skadowski1
    John Skadowski1
    • Feedback
    • Completed (Minor Issue) on 8 Jun 2022
    • Sophos (XG) Firewall
    • 3 Comments
    Looking for best practices when using more than one Sophos product. Example, We use Sophso XG firewall, Sophos Wireless Access Points, Sophos Central Endpoint and Servers. Is it best practice to have the Endpoint or the Firewall scan internet...
    • 31 May 2022 8:02 PM
  • More details on premission level requirements and folder locations for installation and autoupdate.

    John Skadowski1
    John Skadowski1
    • Feedback
    • Completed (Minor Issue) on 8 Jun 2022
    • Central Endpoint & Intercept X
    • 2 Comments
    I was re-reading thru this kb : Sophos Central Endpoint: Details on the Central Installer logs And noticed somethign that caught my eye regarding Sophos Central Endpoint. If the installation of Sophos Endpoint is system based and not user profile based...
    • 31 May 2022 7:52 PM
  • Feedback for KB 000044122 - device in failsafe, NO GUI - need to use SFLoader to boot other firmware

    MattyG
    MattyG
    • Feedback
    • Completed (Content Update) on 9 Jun 2022
    • Sophos (XG) Firewall
    • 2 Comments
    The advisory document https://support.sophos.com/support/s/article/KB-000044122?language=en_US mentions to rollback the firmware via the GUI. However the appliances are in failsafe and the GUI has not booted. Rollback is only possible via the boot menu...
    • 30 May 2022 2:07 AM
  • Links to glossary or more detailed information on specific components.

    Jeremy Roberts
    Jeremy Roberts
    • Feedback
    • Completed (Minor Issue) on 20 Sep 2022
    • Central Endpoint & Intercept X
    • 3 Comments
    You documents often reference specific elements of your product stck such as this one https://support.sophos.com/support/s/article/KB-000044128?language=en_US which references 2022.1 Central Update. This document does not have any specific information...
    • 27 May 2022 8:25 AM
  • Quarantined Email

    Nigel Storrie
    Nigel Storrie
    • Feedback
    • Under Review on 26 May 2022
    • Central Endpoint & Intercept X
    • 2 Comments
    Radio buttons would be great if they worked!! Every time I use them the emails simply reappear?
    • 26 May 2022 7:47 AM
  • All the DOCUMENT should have some Photos to be easier to understand that TXT only

    Maytee Rattanawattanaprakit
    Maytee Rattanawattanaprakit
    • Feedback
    • Completed (Minor Issue) on 26 May 2022
    • Sophos Email
    • 1 Comment
    All the DOCUMENT should have some Photos to be easier to understand that TXT only for the expert guys who using Sophos for long time ago also get confuse and wasted time to take screenshot from the demo environment when meeting with new customer....
    • 26 May 2022 3:54 AM
  • Improve the examples given in the ** (Star Star) section

    Gavin Peters
    Gavin Peters
    • Feedback
    • Under Review on 25 May 2022
    • Central Endpoint & Intercept X
    • 5 Comments
    In the current examples the second example "**\bar" isn't clear. Does this example no longer find c:\foo\more\bar , c:\foo\even\more\bar which were included in the first example? In the Example wildcards I belive a description of C:\foo\**\*.txt would...
    • 25 May 2022 11:40 PM
  • How to Remove SOPHOS CENTRAL without tamper protections password...

    Steve Kukolich
    Steve Kukolich
    • Feedback
    • Completed (Minor Issue) on 8 Jun 2022
    • Central Endpoint & Intercept X
    • 0 Comments
    It would be extremely difficult to remove sophos central from within the operating system where it is installed, However, by either plugging the affected drive into another computer -OR- working from recovery - command prompt, the SOPHOS folders can be...
    • 22 May 2022 9:02 PM
  • How to Remove SOPHOS CENTRAL without tamper protections password...

    Steve Kukolich
    Steve Kukolich
    • Feedback
    • Completed (Minor Issue) on 8 Jun 2022
    • Central Endpoint & Intercept X
    • 0 Comments
    It would be extremely difficult to remove sophos central from within the operating system where it is installed, However, by either plugging the affected drive into another computer -OR- working from recovery - command prompt, the SOPHOS folders can be...
    • 22 May 2022 9:00 PM
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