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We’ll respond to your feedback and update our documentation as soon as we can.

  • Documentation needs updating for MacOS Data lake uploads

    John Fry
    • Feedback
    • Coming Soon on
    • Central Endpoint & Intercept X
    • 1 Comment
    https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/DataLakeUploads.html mentions both: Restriction macOS devices can't currently upload data. Any macOS devices on your network are listed, even though they can't currently...

  • Sophos Firewall: Configure web exceptions for Office 365 KB-00003817318 may 2021

    Marte Cooksey
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 3 Comments
    Environment: Windows 11, XG115, non domain network I followed the instructions in this KB explicitly but was still unable to install Office/Microsoft 365. Couldn't download required file. There is a vague note in the KB- The exception created...

  • Sophos Firewall: Configure Syslog over VPN KB-000035820

    Sophos User5374
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 2 Comments
    I found something wrong. Please review this. KB-000035820 must describe how to send syslog over vpn from Branch office to Head office . But this actually deccribes a guide to opposite. "The configuration above sends Syslog traffic from Head Office...

  • The menu is not updated

    ited tllf
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 4 Comments
    i am new in sophos firewall. My Vendor give me the page for setting up but which is not updated. I can't find the correspondse page

  • missing exception

    Igino Leporati
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 3 Comments
    hi to complete WAF about exchange 2016/2019 https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-1730 following this guide https://support.sophos.com/support/s/article/KB-000040209?language=en_US it miss about download.mydomain.com...

  • Which permission level can retrieve Recovery Key for Windows BitLocker

    Werner Yue
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 1 Comment
    Hi support, We are the breach office's IT, the main office IT provided us the read only access to their Sophos. Today a user in breach office got bitlocker recovery key request, however I could not load the result in Sophos portal, and no option available...

  • Add date in product release notes and create an interactive release calendar

    LHerzog
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 4 Comments
    See https://community.sophos.com/intercept-x-endpoint/f/discussions/131382/sophos-cloud-sophos-has-released-a-product-update---add-information please add the release date somewhere in the release notes here https://docs.sophos.com/releasenotes/index...

  • Manually Applying Firmware Updates - Upload and boot: definition is incorrect or misleading

    Philip Gardner
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    Main Page URL: https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/FirmwareMoveToDifferentVersion.html Under section ' Upload and move to a compatible version ' #3, section that reads Upload and...

  • KB-000038424 - Clarify feature for Servers and Mac.

    StevenSultana
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 1 Comment
    Hi, The section "Allow computers to isolate themselves on red health" says: "Note: This is available for all customers with a Sophos Endpoint Protection license and is not available for Server Protection." The section "Configuring isolation exclusions...

  • Sophos Firewall: Establish a Site-to-Site IPsec VPN connection using digital certificates > Downloading Certificates Has Changed

    Tim007
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 3 Comments
    When downloading certificates, it appears I now get a .crt file rather than a tar.gz file.
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