Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Sophos Central Mac Endpoint: System page on the Endpoint Self Help tool (Page)

    Marc Grubb
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 3 Comments
    This page does not offer any help for the following error, as promised in Self Help.app: Products > Sophos AutoUpdate: Error messaging server

  • Sopho Email Protection Setup for Google Workspace

    osagendn
    • Feedback
    • Completed (Content Update) on
    • Sophos Email
    • 1 Comment
    I want to say that your write up could use a bit more tweaks. The configuration will inclusive has given us quite a bit of heartache. We had use some documentation here: https://help.proofpoint.com/Proofpoint_Essentials/Email_Security/Administrator_Topics...

  • What are PUA's by themselves?

    j0hnV
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 1 Comment
    The KBA https://support.sophos.com/support/s/article/KB-000033353?language=en_US starts with an overview. " Potentially unwanted applications (PUAs) are by themselves but are generally considered unsuitable for most business networks. "

  • Sophos Security Heartbeat with SSL VPN - Mac OS not supported

    LHerzog
    • Feedback
    • Not Planned on
    • Central Endpoint & Intercept X
    • 5 Comments
    https://support.sophos.com/support/s/article/KB-000038254?language=en_US it this still not supported? It's working.

  • Possible Contacts at Sophos

    Jay Curtis
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 1 Comment
    Found this article https://support.sophos.com/support/s/article/KB-000033519?language=en_US . still referencing Domino to IBM and mentioned that there's no link to the info for Domino already. Can someone please help update this article by referencing...

  • KB-000035144 - add reference to KB-000039324 for Endpoint Windows 7 support

    StevenSultana
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 2 Comments
    It might be a good idea to note that Windows 7 is supported only if the user has purchased extended support.

  • VPN reports

    Verifaya Corporation
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    We do requires SSL VPN session timestamps and total connected duration for users regards, Umesh

  • KB-000038989 - bad download link for SophosZap

    StevenSultana
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 6 Comments
    Current links takes us to a page that "Sophos zap has moved" Then when we accept the license agreement, the page redirects us to re-enter the credentials.

  • Firewall Template Documentation

    Jason Bristow
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 1 Comment
    I'd like to deploy firewall templates but the documentation is so sparse I'm not really sure what to expect. For example, there's no mention if existing rules or settings are overwritten when you move a firewall into a partner managed group. Should...

  • Improvements kb article "Set up Microsoft Office 365 with Sophos Firewall"

    tmx
    • Feedback
    • Not Planned on
    • Sophos (XG) Firewall
    • 1 Comment
    Hello, I wanted to suggest some improvements for the article Setup up Microsoft Office 365 with Sophos Firewall : 7. Relay Settings: Putting "Any" into the box "Upstream Host" -> "Allow Relay from Host/Network" will NOT let you send mails to a smarthost...
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