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alert generated on scan but quarantine manager empty

plasticgiotto

I'm running Sophos Anti-Virus Home Edition version 9.1.5 for Mac OS X version 10.7.5.

I had an alert generated by an email but was unable to unlock the Quarantine Manager to clean up the threat.

I rebooted and restarted everything and now I can unlock the QM but it is EMPTY.

I ran the full scan of my disk and it is still reporting an alert but the QM is still EMPTY.  

What's going on?  What should I do?

:53603


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