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alert generated on scan but quarantine manager empty

plasticgiotto

I'm running Sophos Anti-Virus Home Edition version 9.1.5 for Mac OS X version 10.7.5.

I had an alert generated by an email but was unable to unlock the Quarantine Manager to clean up the threat.

I rebooted and restarted everything and now I can unlock the QM but it is EMPTY.

I ran the full scan of my disk and it is still reporting an alert but the QM is still EMPTY.  

What's going on?  What should I do?

:53603


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  • 0

    I am having a similar issue. However when the threat was initially alerted to, it seemed to overload the memory trying to clean it up and required a force quit and reboot. Upon restart I was immediately alerted to the threat and it appeared to clean it up.

    However, I have been constantly receiving a notification that there is a discovered threat (including when running a scan, though it only lists it as an "issue" in a scan) and either the Quarantine Manager is empty when I open it. Or it looks like the threat is needing to be cleaned out but when I put my password in to unlock the options, it magically disappears.

    I don't know what to do, but this is incredibly annoying and frustrating.

    :54277
  • 0

    Gentlefolk,

    may I remind you that the HE has its dedicated boards at SophosFreeTalk? I'd suggest to consult the Mac tools help first.

    Christian

    :54283