I had to re-install Sophos last week on my Windows 7 system (Full admin rights, but it was blocking a port I needed opened), and I accidently removed the products in the wrong order. Once I discovered that error, I manually removed the \sophos directory, and then re-installed EndPoint Security and Control 10.2, which was then updated automatically to 10.3 by my server.
Now, the product says it is installed and updated, but when I try to either schedule or run a scan, I receive a message stating that "Sophos Endpoint Security and Control has encountered a problem and needs to close"
The error information when I try "Scan my computer" says:
Description: Unable to run saved scan.
Error Message: Catastrophic Failure
Source: CMainFrame.onRunDefaultScan, line1242
Parameter: No parameter available
(Call stack data not included in this posting, sorry!)
I can't set up a new scan, either. When I try that:
Description: Error returned from GetConfigObjects.
Errir Message: Catastrophic Failure
Source: CScanEditView::GetTenokateExclusions, line 1384
Parameter: No parameter available
I've checked the registry for errors, plus performed a "clean" install from the full source kit, several times, and flushed my system cache. All the Sophos services are shown as running.
Am I missing a step somewhere? Suggestions are most welcome!
-mvs
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