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Endpoint computers wont update

Supermean

Hi Sophos experts

I am having some problems with Sophos version 10, it seems to download updates to the serve but wont distribute them to the endpoint computers (about 20 of them)  The common error message is Error could not find a source for installation packages code 00000071.  Oh I am aware that the license has ran out and will need renewing for the software.

Here is a screenshot:

http://13k.imghost.us/pj.png

errors

:40557


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    Hello Supermean,

    I must admit I was somewhat surprised by the picture - namely the Maintained in. This is AFAIK supposed to show the share only (without a specific path appended). Haven't thought it through ... well, could you please post the output of View -> Bootstrap Locations? Guess there's some problem with your configuration. If you enter a path like the two with the error you get a warning telling you the share might not exist. Nevertheless - I've just tested it - it works (although I wouldn't recommend it).

    Obviously it can write to the default share and unless you've applied a specific security below \SophosUpdate the SUM should be able to write to these locations (again: the configuration is not as it should be). Anyway, details of the error should be in one of the SUMTrace logs.

    Christian

    :40587
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  • 0

    Hello Supermean,

    I must admit I was somewhat surprised by the picture - namely the Maintained in. This is AFAIK supposed to show the share only (without a specific path appended). Haven't thought it through ... well, could you please post the output of View -> Bootstrap Locations? Guess there's some problem with your configuration. If you enter a path like the two with the error you get a warning telling you the share might not exist. Nevertheless - I've just tested it - it works (although I wouldn't recommend it).

    Obviously it can write to the default share and unless you've applied a specific security below \SophosUpdate the SUM should be able to write to these locations (again: the configuration is not as it should be). Anyway, details of the error should be in one of the SUMTrace logs.

    Christian

    :40587
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