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Endpoint computers wont update

Supermean

Hi Sophos experts

I am having some problems with Sophos version 10, it seems to download updates to the serve but wont distribute them to the endpoint computers (about 20 of them)  The common error message is Error could not find a source for installation packages code 00000071.  Oh I am aware that the license has ran out and will need renewing for the software.

Here is a screenshot:

http://13k.imghost.us/pj.png

errors

:40557


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    Hello Supermean,

    I am aware that the license has ran out

    I'd assume that the console (in the Update managers view) will alert you in this case. Naturally :smileywink: I can't tell you how AutoUpdate behaves when your license has run out - that you receive 0000006f for your PureMessage server suggests that the expired license is the cause. The ALUpdate logs in the clients might be more specific (apart from looking for an error check the locations where CustomerID is mentioned).

    Oh, and if you've already renewed your license the errors might have disappeared.

    Christian

    :40577
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  • 0

    Hello Supermean,

    I am aware that the license has ran out

    I'd assume that the console (in the Update managers view) will alert you in this case. Naturally :smileywink: I can't tell you how AutoUpdate behaves when your license has run out - that you receive 0000006f for your PureMessage server suggests that the expired license is the cause. The ALUpdate logs in the clients might be more specific (apart from looking for an error check the locations where CustomerID is mentioned).

    Oh, and if you've already renewed your license the errors might have disappeared.

    Christian

    :40577
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