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Error Log Q

F1

Hi

I have searched this forum, but cant find the meaning of this error log.   I just installed sophos endpoint protection on my PC running windows XP

Any help would be much appreciated!

Thanks!

F1

Time: 19/03/2013 19:20:56
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:55
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:55
Message: ERROR:   Could not find a source for updated packages
Module: ALUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:54
Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos
Module: CIDUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:53
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: CIDUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:39
Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos
Module: SDDSUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:39
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:37
Message: ERROR:   Download of Sophos Client Firewall failed from server Sophos
Module: CIDUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:37
Message: Downloading product Sophos Client Firewall from server Sophos
Module: CIDUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:22
Message: ERROR:   Download of Sophos Client Firewall failed from server Sophos
Module: SDDSUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:22
Message: Downloading product Sophos Client Firewall from server Sophos
Module: SDDSUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:21
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:20
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:06
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:06
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 2692
Thread ID: 2008

Time: 19/03/2013 19:20:04
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 2692
Thread ID: 2008

:38561


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  • 0

    Hello F1,

    it simply means that updating failed. As the client does not request RMS this looks like either the standalone version (downloaded from Sophos) or a custom standalone package. It is set to update from Sophos - did you configure this and are you using the correct credentials?

    More information about the error is in the ALUpdate log (depending on your OS version in the [%ProgramFiles%|%ProgramData%]\Sophos\AutoUpdate\Logs\ folder).

    Christian

    :38569
  • 0

    Hi Christian,

    I checked that, and yes, it is a subscription problem.

    Ill deal with that easily -  thank you!

    :38629
  • 0

    Christian,

    My work is providing me with download v2.5.7

    Is that too old?

    No luck for me yet....

    Thanks

    :38683
  • 0

    Hello F1,

    download v2.5.7

    what is this? Where do you see this information - could you please post a screenshot or a log snippet where you see this information. I have no idea which product or component this version refers to.

    Christian

    :38687
  • 0

    Hi Christian,

    I have looked, but not sure where i got that info.

    I have tried everything posted on this forum, no luck getting the updater to start the process.

    Maybe Ill give up on XP, and move onto Windows 7 - that might do it.

    :38893
  • 0

    Hello F1,

    the problem is likely not related to the OS - please try to find the relevant log I've mentioned previously. The same reason preventing it from updating on XP might do so on any other OS.

    Christian

    :38895