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SUM stuck to an older version and not updating

DiegoLunez

Hello, I have a SUM (at a remote subsidiary connected by MPLS) which is stuck at an older version (1.5.2.1060) while the remaining ones (at different remote subsidiaries with the same connection type) are working and at a newer version (1.5.4.11). All of them have been installed from the same central management server share.

If I right click on the non-working SUM and choose "display update manager details" I cannot see any evident error but only that the last update try happened on August, 11th 2014 with no errors, and nothing else.

Any idea what I should check ?

Thanks !

:55017


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    Hello Sandy,

    first on the server side, then on the client side

    I was aware of this :smileyhappy:. Does client side mean the server's client side? Indeed I can see that the RMS directory has been moved and in there most files with version 4.0.2. Programs and features still displays 3.4.1 and AutoUpdate is still downloading RMSNT, the date of the last Sophos RMS Install log corresponds to the P&F date and 3.4.1 is the version in the log.

    All this is more than a little bit cryptic. Fortunately there are no RMS troubles I'd have to shoot but I wouldn't know where to start :smileywink:  

    Christian

    :55035
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    Hello Sandy,

    first on the server side, then on the client side

    I was aware of this :smileyhappy:. Does client side mean the server's client side? Indeed I can see that the RMS directory has been moved and in there most files with version 4.0.2. Programs and features still displays 3.4.1 and AutoUpdate is still downloading RMSNT, the date of the last Sophos RMS Install log corresponds to the P&F date and 3.4.1 is the version in the log.

    All this is more than a little bit cryptic. Fortunately there are no RMS troubles I'd have to shoot but I wouldn't know where to start :smileywink:  

    Christian

    :55035
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