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SUM stuck to an older version and not updating

DiegoLunez

Hello, I have a SUM (at a remote subsidiary connected by MPLS) which is stuck at an older version (1.5.2.1060) while the remaining ones (at different remote subsidiaries with the same connection type) are working and at a newer version (1.5.4.11). All of them have been installed from the same central management server share.

If I right click on the non-working SUM and choose "display update manager details" I cannot see any evident error but only that the last update try happened on August, 11th 2014 with no errors, and nothing else.

Any idea what I should check ?

Thanks !

:55017


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    Hello DiegoLunez,

    please check this SUM's Configuration, tab Advanced, whether 1 Recommended is selected for the self-update. But even if this is not set it shouldn't result in an outdated Last update.

    I vaguely remember that I had to reboot my servers around mid-August as a SUM seemed to be stuck in a similar way. You should also check the Last message time for the SUM in the Endpoints view. But I can't remember whether it was the server-to-server or the server-internal communication which hung.

    BTW: According to the kb articles SUM 1.5.2 should have upgraded RMS to 4.0 - I still see 3.4.1.

    Christian

    :55019
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    Hello DiegoLunez,

    please check this SUM's Configuration, tab Advanced, whether 1 Recommended is selected for the self-update. But even if this is not set it shouldn't result in an outdated Last update.

    I vaguely remember that I had to reboot my servers around mid-August as a SUM seemed to be stuck in a similar way. You should also check the Last message time for the SUM in the Endpoints view. But I can't remember whether it was the server-to-server or the server-internal communication which hung.

    BTW: According to the kb articles SUM 1.5.2 should have upgraded RMS to 4.0 - I still see 3.4.1.

    Christian

    :55019
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