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Unable to scan - Unknown error 0xA0320001.

_James

Hi All,

I'm getting the following error when I attempt to run a scan on a windows xp workstation. I'm logged in as an administrator and the Sophos version is 9.5.

Anyone seen this error before?


Thanks
James

Sophos anti-virus error report:
Description: Unable to run saved scan.
Error Message: Unknown error 0xA0320001.
Parameter:
Source: CMainFrame::OnRunDefaultScan, line 1218
Call stack:
CMainFrame::PreTranslateMessage
CFalconMainView::PreTranslateMessage
Sophos::Windows::Controls::CLinkLabelCtrlImpl<class Sophos::Windows::Controls::CLinkLabelCtrl,classWTL::CStaticT<class ATL::CWindow>,class ATL::CWinTraits<14428405
Sophos::Windows::Controls::CLinkLabelCtrlImpl<class Sophos::Windows::Controls::CLinkLabelCtrl,classWTL::CStaticT<class ATL::CWindow>,class ATL::CWinTraits<14428405
Sophos::Windows::Controls::CLinkLabelCtrlImpl<class Sophos::Windows::Controls::CLinkLabelCtrl,classWTL::CStaticT<class ATL::CWindow>,class ATL::CWinTraits<14428405
Sophos::Windows::Controls::CLinkLabelCtrlImpl<class Sophos::Windows::Controls::CLinkLabelCtrl,classWTL::CStaticT<class ATL::CWindow>,class ATL::CWinTraits<14428405
CMainFrame::OnRunDefaultScan

:35865


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  • 0

    Hello James,

    can't say what exactly causes this - might be some configuration error. Was this Scan my computer and if, are you able to run it from the console? Anyway I suggest you call Support - collect the relevant information using SDU.

    Christian

    :35873