Hi on my server the admin password was changed, and ever since we've not been able to download new updates. We've gone through the necessary steps to fix this although another issue is that the account SophosSERVER-010 Used for download of Sophos Updates has also been changed, we believe this to be the issue as to why we still cannot update. - cannot contact server when trying to update
I've cleaned out the update log then ran a update so you get only the necessary info, any help would be greatly appreciated.
Thanks in advance.
Trace(2012-Jul-11 08:27:19): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2012-Jul-11 08:27:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2012-Jul-11 08:27:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2012-Jul-11 08:27:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2012-Jul-11 08:27:19): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2012-Jul-11 08:27:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2012-Jul-11 08:27:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2012-Jul-11 08:27:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2012-Jul-11 08:27:19): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2012-Jul-11 08:27:19): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2012-Jul-11 08:27:19): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2012-Jul-11 08:27:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2012-Jul-11 08:27:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2012-Jul-11 08:27:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2012-Jul-11 08:27:19): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
Trace(2012-Jul-11 08:27:19): Considering subscribed products.
Trace(2012-Jul-11 08:27:19): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Jul-11 08:27:19): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2012-Jul-11 08:27:19): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2012-Jul-11 08:27:19): Considering product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D}
Trace(2012-Jul-11 08:27:19): Product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is not already subscribed.
Trace(2012-Jul-11 08:27:19): Product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is PureMessageSpamRules.
Trace(2012-Jul-11 08:27:19): Product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} was added to the list.
Trace(2012-Jul-11 08:27:19): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2012-Jul-11 08:27:19): RMSMessageHandler: ALUpdateStart
Trace(2012-Jul-11 08:27:19): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jul-11 08:27:19): IPCSender::ProcessSend started
Trace(2012-Jul-11 08:27:19): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jul-11 08:27:19): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jul-11 08:27:19): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jul-11 08:27:19): ALUpdate(AutoUpdate.Started):
Trace(2012-Jul-11 08:27:19): UpdateCoordinator::UpdateNow: Entering
Trace(2012-Jul-11 08:27:19): PopulateCache: Entering
Trace(2012-Jul-11 08:27:19): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2012-Jul-11 08:27:19): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jul-11 08:27:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2012-Jul-11 08:27:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2012-Jul-11 08:27:19): Calling package_source_init
Trace(2012-Jul-11 08:27:19): TrySyncProduct, Calling BeginSync
Trace(2012-Jul-11 08:27:19): Logging on network access user
Trace(2012-Jul-11 08:27:19): Attempting to make a connection to remote machine \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:27:19): Connection to remote machine \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\ successful
Trace(2012-Jul-11 08:27:19): ParseCustomerIDFile: completed: 0
Trace(2012-Jul-11 08:27:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2012-Jul-11 08:27:19): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2012-Jul-11 08:27:19): CIDUpdate(SyncProduct.Start): RMSNT, \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:27:19): Checksum found in master.upd matches cached cidsync.upd : 27bbbdb1. Skipping download
Trace(2012-Jul-11 08:27:19): CIDUpdate(PrimarySuccess):
Trace(2012-Jul-11 08:27:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2012-Jul-11 08:27:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2012-Jul-11 08:27:19): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jul-11 08:27:19): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2012-Jul-11 08:27:19): CIDUpdate(SyncProduct.Start): SAVXP, \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:27:19): Checksum found in master.upd matches cached cidsync.upd : 8ab6aaa2. Skipping download
Trace(2012-Jul-11 08:27:20): CIDUpdate(PrimarySuccess):
Trace(2012-Jul-11 08:27:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jul-11 08:27:20): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2012-Jul-11 08:27:20): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:27:20): Checksum found in master.upd matches cached cidsync.upd : c632f670. Skipping download
Trace(2012-Jul-11 08:27:20): CIDUpdate(PrimarySuccess):
Trace(2012-Jul-11 08:27:21): ALUpdate(DownloadEnded):
Trace(2012-Jul-11 08:27:21): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2012-Jul-11 08:27:21): ALUpdate(Action.Skipped): RMSNT
Trace(2012-Jul-11 08:27:21): ALUpdate(Action.Skipped): SAVXP
Trace(2012-Jul-11 08:27:21): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2012-Jul-11 08:27:21): ALUpdate(Download.Fail): Sophos PureMessage Trace(2012-Jul-11 08:27:22): RMSMessageHandler: ALUpdateEnd
Trace(2012-Jul-11 08:27:22): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Download.Fail</ID><StringID>111</StringID><Sender>ALUpdate</Sender><Insert>Sophos PureMessage</Insert></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated package Sophos PureMessage</ReadableMessage></Config>
Trace(2012-Jul-11 08:27:22): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Download.Fail</ID><StringID>111</StringID><Sender>ALUpdate</Sender><Insert>Sophos PureMessage</Insert></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated package Sophos PureMessage</ReadableMessage></Config>
Trace(2012-Jul-11 08:27:22): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Download.Fail</ID><StringID>111</StringID><Sender>ALUpdate</Sender><Insert>Sophos PureMessage</Insert></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated package Sophos PureMessage</ReadableMessage></Config>
Trace(2012-Jul-11 08:27:22): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jul-11 08:27:23): IPCSender::ProcessSend exiting
Trace(2012-Jul-11 08:29:48): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2012-Jul-11 08:29:48): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2012-Jul-11 08:29:48): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2012-Jul-11 08:29:48): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2012-Jul-11 08:29:48): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2012-Jul-11 08:29:48): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2012-Jul-11 08:29:48): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2012-Jul-11 08:29:48): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2012-Jul-11 08:29:48): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2012-Jul-11 08:29:48): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2012-Jul-11 08:29:48): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2012-Jul-11 08:29:48): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2012-Jul-11 08:29:48): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2012-Jul-11 08:29:48): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2012-Jul-11 08:29:48): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
Trace(2012-Jul-11 08:29:48): Considering subscribed products.
Trace(2012-Jul-11 08:29:48): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Jul-11 08:29:48): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2012-Jul-11 08:29:48): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2012-Jul-11 08:29:48): Considering product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D}
Trace(2012-Jul-11 08:29:48): Product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is not already subscribed.
Trace(2012-Jul-11 08:29:48): Product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is PureMessageSpamRules.
Trace(2012-Jul-11 08:29:48): Product {B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} was added to the list.
Trace(2012-Jul-11 08:29:48): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2012-Jul-11 08:29:48): RMSMessageHandler: ALUpdateStart
Trace(2012-Jul-11 08:29:48): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jul-11 08:29:48): IPCSender::ProcessSend started
Trace(2012-Jul-11 08:29:48): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jul-11 08:29:48): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jul-11 08:29:48): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jul-11 08:29:48): ALUpdate(AutoUpdate.Started):
Trace(2012-Jul-11 08:29:48): UpdateCoordinator::UpdateNow: Entering
Trace(2012-Jul-11 08:29:48): PopulateCache: Entering
Trace(2012-Jul-11 08:29:48): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2012-Jul-11 08:29:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jul-11 08:29:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2012-Jul-11 08:29:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2012-Jul-11 08:29:48): Calling package_source_init
Trace(2012-Jul-11 08:29:48): TrySyncProduct, Calling BeginSync
Trace(2012-Jul-11 08:29:48): Logging on network access user
Trace(2012-Jul-11 08:29:49): Attempting to make a connection to remote machine \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:29:49): Connection to remote machine \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\ successful
Trace(2012-Jul-11 08:29:49): ParseCustomerIDFile: completed: 0
Trace(2012-Jul-11 08:29:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2012-Jul-11 08:29:49): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2012-Jul-11 08:29:49): CIDUpdate(SyncProduct.Start): RMSNT, \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:29:49): Checksum found in master.upd matches cached cidsync.upd : 27bbbdb1. Skipping download
Trace(2012-Jul-11 08:29:49): CIDUpdate(PrimarySuccess):
Trace(2012-Jul-11 08:29:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2012-Jul-11 08:29:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2012-Jul-11 08:29:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jul-11 08:29:49): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2012-Jul-11 08:29:49): CIDUpdate(SyncProduct.Start): SAVXP, \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:29:49): Checksum found in master.upd matches cached cidsync.upd : 8ab6aaa2. Skipping download
Trace(2012-Jul-11 08:29:49): CIDUpdate(PrimarySuccess):
Trace(2012-Jul-11 08:29:50): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jul-11 08:29:50): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2012-Jul-11 08:29:50): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\SERVERNAME\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jul-11 08:29:50): Checksum found in master.upd matches cached cidsync.upd : c632f670. Skipping download
Trace(2012-Jul-11 08:29:50): CIDUpdate(PrimarySuccess):
Trace(2012-Jul-11 08:29:51): ALUpdate(DownloadEnded):
Trace(2012-Jul-11 08:29:51): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2012-Jul-11 08:29:51): ALUpdate(Action.Skipped): RMSNT
Trace(2012-Jul-11 08:29:51): ALUpdate(Action.Skipped): SAVXP
Trace(2012-Jul-11 08:29:51): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2012-Jul-11 08:29:51): ALUpdate(Download.Fail): Sophos PureMessage
Trace(2012-Jul-11 08:29:52): RMSMessageHandler: ALUpdateEnd
Trace(2012-Jul-11 08:29:52): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Download.Fail</ID><StringID>111</StringID><Sender>ALUpdate</Sender><Insert>Sophos PureMessage</Insert></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated package Sophos PureMessage</ReadableMessage></Config>
Trace(2012-Jul-11 08:29:52): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Download.Fail</ID><StringID>111</StringID><Sender>ALUpdate</Sender><Insert>Sophos PureMessage</Insert></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated package Sophos PureMessage</ReadableMessage></Config>
Trace(2012-Jul-11 08:29:52): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Download.Fail</ID><StringID>111</StringID><Sender>ALUpdate</Sender><Insert>Sophos PureMessage</Insert></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated package Sophos PureMessage</ReadableMessage></Config>
Trace(2012-Jul-11 08:29:52): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jul-11 08:29:53): IPCSender::ProcessSend exiting
This thread was automatically locked due to age.
