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Enterprise Console - Red Cross in Status Bar

BFlynn

I have updated to version 5.0 and notice that in the right hand corner of the status bar where there once used to be a green tick now has a red circle with a white cross in it.  I have tried double clicking etc but no joy.  Any Ideas ?

Thanks

Billy

:19655


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  • 0

    Hi,

    Which dashboard section has a red cross against it?

    Errors?

    Protection?
    Policies?
    Updates?
    Computers with alerts?

    Regards,

    Elmo

    :19657
  • 0

    Hi. It's within any part of the console - to the right hand side of the client count e.g. 0/160.   I was watching a demo for web control and their status bar icon was a green tick - I could screen grab it possibly if you are allowed to send images through this ?? :-S

    Billy

    :19659
  • 0

    That icon in the bottom right is a summary if you like of all the dashboard entries Elmo mentions, one of those must be red.  If all the dashboard elements mentioned were green, then you would have a tick in the bottom right.  The dashboard elements status also depends on the threasholds set under "Tools" - "Configure Dashboard...".

    You could screenshot the dashboard and the "Configure Dashboard" dialog and host them here for example: http://imgur.com/ .

    Jak

    :19661
  • 0

    Hi - Thanks for that.  Got it now.  I got that many errors since upgrading that I need to resolve :-D

    :19689
  • 0

    Hi.

    I couldn't find any thread dealing with my problem, except of this one, which comes close to it.

    We're having a persistent but unneccessary red cross at the "Updates" section - and thus, also in the status bar.

    That red cross started when we still had Enterprise Console 4.0 running. There probably was some error which had been fixed back then. But the red cross seems to have been copying itself over into every EC upgrade (4.0->4.5->4.7->5.0), which we performed.

    Now we're having a permanent red cross with and without actual Update Manager errors.

    Does anyone have any clues?

    Thanks alot!

    :23013
  • 0

    Hello iphyZ,

    I couldn't find any thread dealing with my problem

    then start a new one :smileywink:. Please check the table EmLibraryServers in the SOPHOS50 database. If you don't have the Management Studio this will do:

    sqlcmd -E -S .\SOPHOS -d SOPHOS50 - Q "SELECT * FROM EmLibraryServers"

    (note: use the name of your instance if it's not .\SOPHOS)

    Likely the table is not empty when it should be and you have the "remains" of a no longer existing EM Library there. You can cross-check in the ComputersAndDeletedComputers table (ComputerID is the key) - either it will turn up a computer which you know to have hosted the EM Library or nothing (if ComputerID = 1 it refers to your management server). Just delete the entry (or entries) from the table (but as always: back up your database first) [edit: surplus "*" removed from query, thanks iphyZ for pointing out the error]

    sqlcmd -E -S .\SOPHOS -d SOPHOS50 - Q "DELETE FROM EmLibraryServers"

    Christian

    :23017
  • 0

    QC, thank you so much!

    And this really makes sense, since I remember how "EM Library" was replaced by the "Update Manager" and we did have this error since the before-times of the EM Lib.

    One small mistake with the sql query, though:

    Since our EC uses MS SQL 2008 (Express), the syntax for deleting all entries that worked was:

    sqlcmd -E -S .\SOPHOS -d SOPHOS50 -Q "DELETE FROM EmLibraryServers"

     Thanks again and have a nice day!

    :23019
  • 0

    sqlcmd -E -S .\SOPHOS -d SOPHOS50 -Q "DELETE FROM EmLibraryServers"

    worked for me Thanks

    :23065