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CIDSYNC_E_RCIDERROR (Remote CID is corrupted.)

strubbel

Hello,

I tried to install the client on a new machine (Win7 SP1, 32 Bit), but it fails to download from the server.

This is what I get when I manually want to update:

Trace(2011-Oct-18 10:45:02): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2011-Oct-18 10:45:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2011-Oct-18 10:45:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.
Trace(2011-Oct-18 10:45:02): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2011-Oct-18 10:45:02): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2011-Oct-18 10:45:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2011-Oct-18 10:45:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2011-Oct-18 10:45:02): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2011-Oct-18 10:45:02): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2011-Oct-18 10:45:02): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2011-Oct-18 10:45:02): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2011-Oct-18 10:45:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2011-Oct-18 10:45:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2011-Oct-18 10:45:02): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2011-Oct-18 10:45:02): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2011-Oct-18 10:45:02): Considering subscribed products.
Trace(2011-Oct-18 10:45:02): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2011-Oct-18 10:45:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2011-Oct-18 10:45:02): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2011-Oct-18 10:45:02): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2011-Oct-18 10:45:02): IPCSender::ProcessSend started
Trace(2011-Oct-18 10:45:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2011-Oct-18 10:45:02): RMSMessageHandler: ALUpdateStart
Trace(2011-Oct-18 10:45:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2011-Oct-18 10:45:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2011-Oct-18 10:45:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2011-Oct-18 10:45:02): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************
Trace(2011-Oct-18 10:45:02): UpdateCoordinator::UpdateNow: Entering
Trace(2011-Oct-18 10:45:02): PopulateCache: Entering
Trace(2011-Oct-18 10:45:02): CIDMapFile::Create C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2011-Oct-18 10:45:02): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2011-Oct-18 10:45:02): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2011-Oct-18 10:45:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
Trace(2011-Oct-18 10:45:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2011-Oct-18 10:45:02): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1318927502
Trace(2011-Oct-18 10:45:02): Using top level catalogue sdds.esc97
Trace(2011-Oct-18 10:45:02): SDDSUpdateLocation, constructor start
Trace(2011-Oct-18 10:45:02): locConfig.m_server = \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXPTrace(2011-Oct-18 10:45:02): Calling check on source.m_address.m_path = \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXPTrace(2011-Oct-18 10:45:02): Calling package_source_init
Trace(2011-Oct-18 10:45:02): Creating package source to represent parent
Trace(2011-Oct-18 10:45:02): Create package source to represent local cache
Trace(2011-Oct-18 10:45:02): SDDSUpdateLocation::Constructor finished
Trace(2011-Oct-18 10:45:02): TrySyncProduct, Calling BeginSync
Trace(2011-Oct-18 10:45:02): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc97 GetLastError returned 3
Trace(2011-Oct-18 10:45:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2011-Oct-18 10:45:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2011-Oct-18 10:45:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2011-Oct-18 10:45:02): Calling package_source_init
Trace(2011-Oct-18 10:45:02): TrySyncProduct, Calling BeginSync
Trace(2011-Oct-18 10:45:02): Logging on network access user
Trace(2011-Oct-18 10:45:02): Attempting to make a connection to remote machine \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXPTrace(2011-Oct-18 10:45:04): Connection to remote machine \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\ successful
Trace(2011-Oct-18 10:45:04): ParseCustomerIDFile: completed: 0
Trace(2011-Oct-18 10:45:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2011-Oct-18 10:45:04): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2011-Oct-18 10:45:04): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXPTrace(2011-Oct-18 10:45:04): Checksum found in master.upd matches cached cidsync.upd : 31251f3f. Skipping download
Trace(2011-Oct-18 10:45:04): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2011-Oct-18 10:45:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2011-Oct-18 10:45:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2011-Oct-18 10:45:05): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2011-Oct-18 10:45:05): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2011-Oct-18 10:45:05): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXPTrace(2011-Oct-18 10:45:05): CIDUpdateLocation::Sync - Updating from local CID: \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2011-Oct-18 10:45:05): CIDSync(CidSyncMessage): Starting LAN connection
Trace(2011-Oct-18 10:45:06): CIDSync(CidSyncMessage): Downloading file vdl40.vdb
Trace(2011-Oct-18 10:45:06): CIDSyncCallback, SynchronisationTerminated - Code = -2147217663
Trace(2011-Oct-18 10:45:06): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2011-Oct-18 10:45:06): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_RCIDERROR (Remote CID is corrupted.)
Trace(2011-Oct-18 10:45:06): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXPTrace(2011-Oct-18 10:45:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2011-Oct-18 10:45:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2011-Oct-18 10:45:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXPTrace(2011-Oct-18 10:45:07): Checksum found in master.upd matches cached cidsync.upd : b36b4fc6. Skipping download
Trace(2011-Oct-18 10:45:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2011-Oct-18 10:45:07): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2011-Oct-18 10:45:07): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2011-Oct-18 10:45:07): ALUpdate(Action.Skipped): Installation of RMSNT skipped
Trace(2011-Oct-18 10:45:07): ALUpdate(Action.Skipped): Installation of Sophos AutoUpdate skipped
Trace(2011-Oct-18 10:45:08): RMSMessageHandler: ALUpdateEnd
Trace(2011-Oct-18 10:45:08): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>\\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>FEHLER:   SAVXP konnte nicht von Server \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\ heruntergeladen werden</ReadableMessage></Config>
Trace(2011-Oct-18 10:45:08): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>\\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>FEHLER:   SAVXP konnte nicht von Server \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\ heruntergeladen werden</ReadableMessage></Config>
Trace(2011-Oct-18 10:45:08): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>\\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>FEHLER:   SAVXP konnte nicht von Server \\ORTHO3\SophosUpdate\CIDs\S000\SAVSCFXP\ heruntergeladen werden</ReadableMessage></Config>
Trace(2011-Oct-18 10:45:08): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2011-Oct-18 10:45:10): IPCSender::ProcessSend exiting

 Any idea what I should try?

The server provides updates for about 100 machines, and this works very well except for the new machine.

:17947


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  • 0

    Hello strubbel,

    what does CID mean?

    last time I checked it stood for Central Installation Directory.

    So both machines download "up to" vdl40.vdb it should have 975,718 bytes BTW)? How many files did they download (perhaps you could post a few lines before the error)? Just to have a reference I'd delete the cache on another client and see what it does. If it updates w/o problems then the problem is likely local.

    Christian

    :17957
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  • 0

    Hello strubbel,

    what does CID mean?

    last time I checked it stood for Central Installation Directory.

    So both machines download "up to" vdl40.vdb it should have 975,718 bytes BTW)? How many files did they download (perhaps you could post a few lines before the error)? Just to have a reference I'd delete the cache on another client and see what it does. If it updates w/o problems then the problem is likely local.

    Christian

    :17957
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