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Endpoint Security and Control v9.5 causing USB camera application to fail

DennisBowtell

Hi,

I have a customer that uses Endpoint Security and Control v9.5, and they have recently installed some graphics software that captures images from a USB connected camera.  When Sophos in installed this capture process fails with various errors, when I remove Sophos it works perfectly.  Does anyone have any similar experience or solutions?  (USB device detection is Off)

:17543


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    QC,

    Sorry for not returning to the forum for a week.  The graphics software is now having trouble even without Sophos.  I will be on site this week to look at it.  I figure I will run the graphics machine as a locally configured client, and then turn features on and off until I figure out which element is causing the USB device to report errors.  During that process there may be some action recorded in the logs.  Where exactly do I find these log files?

    Dennis

    :17745
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  • 0

    QC,

    Sorry for not returning to the forum for a week.  The graphics software is now having trouble even without Sophos.  I will be on site this week to look at it.  I figure I will run the graphics machine as a locally configured client, and then turn features on and off until I figure out which element is causing the USB device to report errors.  During that process there may be some action recorded in the logs.  Where exactly do I find these log files?

    Dennis

    :17745
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