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Endpoint Security and Control v9.5 causing USB camera application to fail

DennisBowtell

Hi,

I have a customer that uses Endpoint Security and Control v9.5, and they have recently installed some graphics software that captures images from a USB connected camera.  When Sophos in installed this capture process fails with various errors, when I remove Sophos it works perfectly.  Does anyone have any similar experience or solutions?  (USB device detection is Off)

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  • 0

    Hello Dennis,

    are there any alerts or errors in SAV.txt? If not you should contact Support and let them have a look at this application.

    Christian

    :17551
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    QC,

    Sorry for not returning to the forum for a week.  The graphics software is now having trouble even without Sophos.  I will be on site this week to look at it.  I figure I will run the graphics machine as a locally configured client, and then turn features on and off until I figure out which element is causing the USB device to report errors.  During that process there may be some action recorded in the logs.  Where exactly do I find these log files?

    Dennis

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    SAV.txt (assuming it is related to the Sophos scanner) is found in [%ProgramData%|%ALLUSERSPROFILE%\Application Data]\Sophos\Sophos Anti-Virus\Logs. All other logs (except for the AutoUpdate logs on pre-Vista OSs) are in the vicinity.

    Christian

    :17751