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Sophos won't Update on Windows XP

BWright42TX

We have a user on Windows XP who's sophos quit working and refused to update.  I completely uninstalled his sophos and reinstalled version 9.7.  His sophos bega working again, but still would not update.  I uninstalled again, and manually removed his Sophos registry keys, then reinstalled.   Once again, sophos is working fine but will not update.  Here are a copy of the logs from the latets update attempt:

https://docs.google.com/document/d/1hTz5KvIwV-jiqze4vwNNBbNW9YK2syTsicvejPp_Q0M/edit?hl=en_US

Are there any suggestions?

:17321


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    My thought too, but the username and password are valid.  I have used them on multiple machines in the past 2 weeks,  Plus I just used them to go here:

    http://es-web-2.sophos.com/update/IDE/auth-test.txt

    and successfully got the message:

    "Successful download of this file indicates that credentials are good. "

    Which is why I am at a loss. 

    Understanding how Sophos works (creating a unique username and password in the registry of the machine for each machine)  I even went in a did a full uninstall, manually deleted the registry keys, then reinstalled and get that same entry in the log files both before and after my various reinstalls.

    :17341
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  • 0

    My thought too, but the username and password are valid.  I have used them on multiple machines in the past 2 weeks,  Plus I just used them to go here:

    http://es-web-2.sophos.com/update/IDE/auth-test.txt

    and successfully got the message:

    "Successful download of this file indicates that credentials are good. "

    Which is why I am at a loss. 

    Understanding how Sophos works (creating a unique username and password in the registry of the machine for each machine)  I even went in a did a full uninstall, manually deleted the registry keys, then reinstalled and get that same entry in the log files both before and after my various reinstalls.

    :17341
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