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Sophos won't Update on Windows XP

BWright42TX

We have a user on Windows XP who's sophos quit working and refused to update.  I completely uninstalled his sophos and reinstalled version 9.7.  His sophos bega working again, but still would not update.  I uninstalled again, and manually removed his Sophos registry keys, then reinstalled.   Once again, sophos is working fine but will not update.  Here are a copy of the logs from the latets update attempt:

https://docs.google.com/document/d/1hTz5KvIwV-jiqze4vwNNBbNW9YK2syTsicvejPp_Q0M/edit?hl=en_US

Are there any suggestions?

:17321


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    BWright42TX,

    This looks like a credentialling issue: "Couldn't authenticate user for resource with host server."

    When configuring updating make sure to type the credentials, and not cut and past, as there might be some hidden character that is messing this up.  If that is not working, the confirm you have the correct credentials for the product.  Support can assist with that.

    :17339
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  • 0

    BWright42TX,

    This looks like a credentialling issue: "Couldn't authenticate user for resource with host server."

    When configuring updating make sure to type the credentials, and not cut and past, as there might be some hidden character that is messing this up.  If that is not working, the confirm you have the correct credentials for the product.  Support can assist with that.

    :17339
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