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Sophos won't Update on Windows XP

BWright42TX

We have a user on Windows XP who's sophos quit working and refused to update.  I completely uninstalled his sophos and reinstalled version 9.7.  His sophos bega working again, but still would not update.  I uninstalled again, and manually removed his Sophos registry keys, then reinstalled.   Once again, sophos is working fine but will not update.  Here are a copy of the logs from the latets update attempt:

https://docs.google.com/document/d/1hTz5KvIwV-jiqze4vwNNBbNW9YK2syTsicvejPp_Q0M/edit?hl=en_US

Are there any suggestions?

:17321


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    This is a standalone installation for a remote user in the field.  I installed from the downloaded installer file I have used to set-up dozens of machines in the past week and this is the 1st problem I have encountered.  He had an exisitng version 7.x that I removed.  As mentioned above, Sophos was not functioning at all prior to this (version 7.x)  Now atleast sophos functions, but it still will not update, either manually or automatically.

    :17335
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  • 0

    This is a standalone installation for a remote user in the field.  I installed from the downloaded installer file I have used to set-up dozens of machines in the past week and this is the 1st problem I have encountered.  He had an exisitng version 7.x that I removed.  As mentioned above, Sophos was not functioning at all prior to this (version 7.x)  Now atleast sophos functions, but it still will not update, either manually or automatically.

    :17335
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