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No Management Server Exists

Lawn

I can't open Sophos Enterprise Console and get the following error:

You cannot connect to the "management server" component on SERVER, which provides data and services for Sophos Enterprise Console. This is because the management server is an earlier version or no management server exists.

I've checked and it seems that no management server exists.

So how to I correct this?

I tried to contact Sophos support but because of the agreement they said I should contact our own IT support for help. Our IT support is the City Council and they can't help either.

Any help will be appreciated.

:14253


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  • 0

    This is the error log:

    Class not registered

    ----- [outer exception] -----
       -- error: 0x80040154
       -- facility: Custom (Defined by the interface)

       at struct IUnknown *__cdecl bl::SystemEnviroment::CreateInstanceOnServer(const struct _GUID &,const struct _GUID &,class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> >)
       at void __thiscall bl::CReusingManagementServiceClientBroker::CreateCoreServices(void)
       at __thiscall bl::CReusingManagementServiceClientBroker::CReusingManagementServiceClientBroker(const class bl::CReusingManagementServiceClientBroker &)
       at void __thiscall bl::CServerBrokerRegistrar::SetBroker(const class bl::CServerBrokerBase &) throw(...)
       at int __cdecl Run(int,enum bl::ConsoleType::Type)
       at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

    :14269
  • 0

    Are you saying that the server that had the Sophos database is no longer in existance?  If so, the console will not work.

    :14301
  • 0

    Hi,

    The Enterprise Console (EnterpriseConsole.exe) connects to the Sophos Management Service (mgntsvc.exe) on the Sophos management server.  The Sophos Management Service connects to Microsft SQL Server which hosts the SEC database.

    Is this a local Enterprise Console or remote Enterprise Console  console?

    If it is local to the Sophos management server machine, does the service "Sophos Management Service" exist?

    Regards,

    Jak 

    :14307
  • 0

    Is this a local Enterprise Console or remote Enterprise Console  console?

    In addtion: Is there any history? Did it work before, when - and what happend since then?

    Christian

    :14343