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EC 5.2.0 Installation Failed: Unable to install Management Server

Alasdair

I'm currently trying to migrate Enterprise Console 5.2.0 across to a new server.

Following http://www.sophos.com/en-us/medialibrary/PDFs/documentation/sec_52_mgeng.pdf but have got stuck trying to install the Management Server.

I've managed to get as far as step 9 "Install Enterprise Console server and console components"

But now getting message in the installer saying the MSI terminated unexpectedly and an event log entry stating "Product: Sophos Management Server -- 1: Certificate not found."  (Event ID 1013).

 error logs show "Installation success or error status: 1603."

** 

I'll add that I'm using the Company Certificate as exported from the previous Enterprise Console install, not a mso.p12 file as mentioned in the guide. Not sure if there is a difference

Any suggestions on what might be causing this would be very much appreciated.

Thanks

:44045


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    Thanks Christian,

    I did a bit of searching and found what must have been the MSO certificate just not called mso.p12 though.

    I then played a game of guess the password and eventually guessed correctly.

    Enterprise Console is now installed.

    Thanks for pointing me in the right direction.

    Alasdair

    :44097
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  • 0

    Thanks Christian,

    I did a bit of searching and found what must have been the MSO certificate just not called mso.p12 though.

    I then played a game of guess the password and eventually guessed correctly.

    Enterprise Console is now installed.

    Thanks for pointing me in the right direction.

    Alasdair

    :44097
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