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Changed Account's Password Now SEC doesn't open

xTiNcTion

Hello,

Account's password was changed (this is the same account used to install SEC 4x). Now SEC 5.0 (upgraded a couple of months ago) doesn't work.

How to tell SEC 5.0 to use the new account's password.

Regards,

xTiNcTion

:26617


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  • 0

    Hi,

    You should run the setup.exe of the version that is currently installed.

    SEC 5.0:

    C:\sec_50\ServerInstaller\Setup.exe

    SEC 5.1:

    C:\sec_51\ServerInstaller\Setup.exe

    If you are running SEC 5.x, you can view the version of the individual components in "Add or Remove Programs"/"Programs and Features".  If you install everything on the same machine you would have:

    1. Sophos Management Database
    2. Sophos Management Server
    3. Sophos Management Console

    So when you re-run setup.exe, at the "component" page it will tick all the components that already installed and go into a modify workflow.  You can confirm the workflow in the bootstrap log created by setup.exe.  In SEC 5,0, this is in %temp%, for SEC 5.1 it is in: "\programdata\sophos\Management Instaler\"

    So if the "Database" component is already installed and already ticked, the modify it will not touch the existing databases.  The only time it would drop and re-create the database is if the database component wasn't installed but you had manually created the databases from the batch files.  The installer in this case wouldn't know about them.

    Regards,

    Jak

    :26627
Reply
  • 0

    Hi,

    You should run the setup.exe of the version that is currently installed.

    SEC 5.0:

    C:\sec_50\ServerInstaller\Setup.exe

    SEC 5.1:

    C:\sec_51\ServerInstaller\Setup.exe

    If you are running SEC 5.x, you can view the version of the individual components in "Add or Remove Programs"/"Programs and Features".  If you install everything on the same machine you would have:

    1. Sophos Management Database
    2. Sophos Management Server
    3. Sophos Management Console

    So when you re-run setup.exe, at the "component" page it will tick all the components that already installed and go into a modify workflow.  You can confirm the workflow in the bootstrap log created by setup.exe.  In SEC 5,0, this is in %temp%, for SEC 5.1 it is in: "\programdata\sophos\Management Instaler\"

    So if the "Database" component is already installed and already ticked, the modify it will not touch the existing databases.  The only time it would drop and re-create the database is if the database component wasn't installed but you had manually created the databases from the batch files.  The installer in this case wouldn't know about them.

    Regards,

    Jak

    :26627
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