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kaspersky removal

Hello to all.

I am haveing a problem with the auto removel of kaspersky when rolling out sophos. we are useing enterprise console 5.2.2 i seam to be getting alsorts of errors back that sophos cant remove kaspersky. we have vershoins 6 through to 10. i have checked the removel sheet from sohpos and all the ones we have are listed. can anyone help as to why i might be having this problem.

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0 QC over 10 years ago

Hello vospersIT,
kaspersky. versions 6 through to 10
as far as I can see in the list (linked from List of third-party security software removed) you must have at least two different products to get the range 6-10. Anyway, all sorts of errors isn't very specific and :smileytongue: suggesting all sorts of solutions might not be very helpful. For a start please see the Troubleshooting the CRT section in Sophos Competitor Removal Tool: significant files and information. It links to further articles for certain errors.
Christian
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0 QC over 10 years ago

Hello vospersIT,
kaspersky. versions 6 through to 10
as far as I can see in the list (linked from List of third-party security software removed) you must have at least two different products to get the range 6-10. Anyway, all sorts of errors isn't very specific and :smileytongue: suggesting all sorts of solutions might not be very helpful. For a start please see the Troubleshooting the CRT section in Sophos Competitor Removal Tool: significant files and information. It links to further articles for certain errors.
Christian
:56732
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