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EM Console - Update Manager Errors

stvkellogg

I'm using EM Console 5.2.2 and have run into a problem with clients being unable to update from a Web CID.  

I'm afraid the information that follows won't be specific enough to indicate the precise problem, but I hope it will do for a start.

Clients get the Cannot Contact Server error and the Update Manager shows an error deploying to a share (Uexpected error. Details: boost::filesystem::exists).  The Update Manager also shows "Threat Detection Data Update Failed" and indicates the last update was 3 weeks ago.

In the Update Manager details I see only errors 8040401 and 8040404, nothing more specific.  The last successful software download was today but then I still see 8040401 and 8040404 (software update failed, threat detection data update failed).

However, both the local CID and the remote Web CID look up to date - at least they've got IDE's dated today and earlier.

All was working fine until 3 weeks ago and I had made no configuration changes before the errors began to appear.

Any suggestions as to troubleshooting steps will be gratefully received.

Thanks,


Steve

:55709


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    Hello Steve,

    clients not able to update for three weeks?

    boost::filesystem::exists

    IIRC it should mention an object (file) which it doesn't expect to find. Might be a glitch. If you're not sure post a snippet from the SUMTrace log where it displays the error. I'd stop the SUM service and try to delete the file and if this fails, reboot the server.

    Christian

    :55711
Reply
  • 0

    Hello Steve,

    clients not able to update for three weeks?

    boost::filesystem::exists

    IIRC it should mention an object (file) which it doesn't expect to find. Might be a glitch. If you're not sure post a snippet from the SUMTrace log where it displays the error. I'd stop the SUM service and try to delete the file and if this fails, reboot the server.

    Christian

    :55711
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