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Decryption failed when changing synchronization properties

Avatare69

Anyone have any ideas for me?    For the past couple of weeks, when I right click a group in Enterprise Console to change the synchronization interval, it crashes the console with the error below.

Nothing is logged to the event viewer.

Enterprise Console v 5.2.0.644

Decryption failed

----- [outer exception] -----

   -- error: 0x8000FFFF (Catastrophic failure)

   -- facility: Generic (System)

   -- source:   struct ISMT_SynchronizationPoint

   at bool __thiscall CADPropsDlg::SetADDetails(void)

   at __w64 long __thiscall CADPropsDlg::OnOk(unsigned short,unsigned short,struct HWND__ *,int &)

   at __w64 long __thiscall CGroupTreeCtrl::OnADGroupProps(unsigned short,unsigned short,struct HWND__ *,int &)

   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)

   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

:41055


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  • 0

    Hi,

    Do you have auto-protect enabled, i.e. a username and password is specified for the sync-point?

    If you re-enter the username and password for the sync-point and OK it; then go back in to change the interval does it still happen?

    Does it happen on all sync-points, just those with auto-deploy on?

    Also was the server migrated at any point?

    Regards,

    Jak

    :41057
  • 0

    Yes we have auto-protect enabled, and yes (woot) updating the password corrects the issue.  (thank you)

    It was happening on all sync-points (updating them now)

    And yes the server was migrated 3-4 months ago..

    Thanks Jak, we're good to go.!

    :41123
  • 0

    Good to know.  I suspect that the export/import of the private store didn't work during the migration.

    As part of the migration, DataBackupRestore.exe (http://www.sophos.com/en-us/support/knowledgebase/114299.aspx) is run.  Part of the backed up data is "SEC_SecureStore.bak" which essentially contains password data, that is then re-imported on the new computer by re-running DataBackupRestore.exe.   I supsect something went wrong at that stage.  It also contains the passwords for all the updating policies and passwords in the SUM configurations, so you may want to check the updating policies are OK as well by re-entering the passwords for those.

    Regards,

    Jak

    :41129