Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 6482 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Updating Sophos Remotely (Sophos Enterprise Console 5.2.1.R2)

sobeitjedi

Hi.

I have just installed Sophos Enterprise Console 5.2.1.R2 in a new domain. I can deploy Sophos to our workstations and they update from our server. What I can't get to function is if a machine is taken outside our domain, I want it to update from Sophos directly, but I want to set this in the Enterprise Console.

I have set the Default Updating policy to use a Secondary Server with Sophos selected from the dropdown. I have entered our username and password but taking a machine outside of the domain doesn't update. The secondary server is completed (buy greyed out) on the end user machine but is not contacting Sophos for the update.

Hopefully someone can advise?

:48330


This thread was automatically locked due to age.
Parents
  • 0

    Usually it is:

    • Wrong username or password (typo, whitespace, copy and paste problem)
    • Wrong username or password (another username should be used - check your license schedule)
    • Proxy set on secondary server so on the test bench it works fine, but off the LAN it fails.

    I recommend taking the managed endpoint computer off the LAN, opening up the local settings of AutoUpdate that will be grayed out by default...

    http://www.sophos.com/en-us/support/knowledgebase/44325.aspx

    ...and checking the proxy/username/password.

    If you need a test set of temporary credentials to experiment with you can try those below (good until about 17th April 2014).  Otherwise (and for long term protection) check your license schedule for details of all the credentials issued to you and the validity.  Email customercare@sophos.com if you need to request a copy of the schedule.

    Username: H9LBYM8BDS

    Password: xx5g9rbbyc

    :48338
Reply
  • 0

    Usually it is:

    • Wrong username or password (typo, whitespace, copy and paste problem)
    • Wrong username or password (another username should be used - check your license schedule)
    • Proxy set on secondary server so on the test bench it works fine, but off the LAN it fails.

    I recommend taking the managed endpoint computer off the LAN, opening up the local settings of AutoUpdate that will be grayed out by default...

    http://www.sophos.com/en-us/support/knowledgebase/44325.aspx

    ...and checking the proxy/username/password.

    If you need a test set of temporary credentials to experiment with you can try those below (good until about 17th April 2014).  Otherwise (and for long term protection) check your license schedule for details of all the credentials issued to you and the validity.  Email customercare@sophos.com if you need to request a copy of the schedule.

    Username: H9LBYM8BDS

    Password: xx5g9rbbyc

    :48338
Children
No Data