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Updating Sophos Remotely (Sophos Enterprise Console 5.2.1.R2)

sobeitjedi

Hi.

I have just installed Sophos Enterprise Console 5.2.1.R2 in a new domain. I can deploy Sophos to our workstations and they update from our server. What I can't get to function is if a machine is taken outside our domain, I want it to update from Sophos directly, but I want to set this in the Enterprise Console.

I have set the Default Updating policy to use a Secondary Server with Sophos selected from the dropdown. I have entered our username and password but taking a machine outside of the domain doesn't update. The secondary server is completed (buy greyed out) on the end user machine but is not contacting Sophos for the update.

Hopefully someone can advise?

:48330


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    Hello sobeitjedi,

    I have entered our username and password

    your license credentials? And did you type or copy/paste them - if the latter try typing them.

     [the] machine [...] is not contacting Sophos for the update

    How did you find out? Please note that the minimum interval is 1 hour when updating from Sophos. Could you perhaps post the updating log?

    Christian 

    :48336
Reply
  • 0

    Hello sobeitjedi,

    I have entered our username and password

    your license credentials? And did you type or copy/paste them - if the latter try typing them.

     [the] machine [...] is not contacting Sophos for the update

    How did you find out? Please note that the minimum interval is 1 hour when updating from Sophos. Could you perhaps post the updating log?

    Christian 

    :48336
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