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sync failure for SUM

SADHD

Hi There,

I am trying to resolve an issue I have with SUM not being able to sync. 

In the SUM trace log I can see the following problem:

   Sync failure: Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/update/

I am satisfied that it is not a firewall issue as I can browse to http://dci.sophosupd.com/ I get the "it works - authed" and I have also been successful downloading a specific dat file, e.g. http://dci.sophosupd.com/update/e5e317f9006e874679e449ba4b159b5ex000.dat

Any ideas what might be causing this issue?

Cheers,

Glyn

:49552


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    Hello Glyn,

    Couldn't authenticate user for resource with host server.

    This suggests that the credentials are incorrect or an issue with your license (might also have been a glitch.

    I have also been successful downloading a specific dat file

    I think I have been able to download individual files in the past but now it seems this no longer works.

    Christian

    :49578
Reply
  • 0

    Hello Glyn,

    Couldn't authenticate user for resource with host server.

    This suggests that the credentials are incorrect or an issue with your license (might also have been a glitch.

    I have also been successful downloading a specific dat file

    I think I have been able to download individual files in the past but now it seems this no longer works.

    Christian

    :49578
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