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Decoding of ... Mac OS X 10.4+...was not done because the synchronization failed

I'm getting a error under the Updates section in SEC Manager for my main system.

The details in Update Manager of SEC are: 

11/1/2013 3:00:08PM      80040404      Threat detecion data update failed.

11/1/2013 3:00:06PM      80040410      Data read from the update source for software subscription "Recommended" was invalid (e.g. corrupt or imcomplete).

11/1/2013 2:26:08PM       80040401      Software update failed.

Sophos LogViewer is reporting:

11/1/2013 3:00:06 PM    Error      Decoding of product release Sophos Anti-Virus for Mac OS X 10.4+ version 9.0.1.91247 was not done because the synchronization failed.

11/1/2013 3:00:06 PM    Error      Version information for product 'Sophos Anti-Virus for Mac OS X 10.4+' was not gathered by dispatcher 'DispatcherSupplements-2013-11-01T19-00-02-12', as the last synchronization of that product failed.

EventLog is showing:

Log Name: Application
Source: SophosUpdateManager
Date: 11/1/2013 2:26:06 PM
Event ID: 16430
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: (SEC system)
Description:
The synchronization of product release '8BAA10C1-3844-465E-919C-D778A5407708' failed as a required part '8BAA10C1-3844-465E-919C-D778A5407708' could not be found.

Any idea as to what is happening? Thanks.

:44683


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Parents
  • Hi Christian,

    I am still getting the eror message. The Mac package was set for 9.0.1.91247. Thanks for letting me know that I had it set to the wrong product. My choices are 9 Recommended or 9.0.4. Should I pick the 9 Recommended so that it will always get the correct version of the product?

    I really appreciate your help on this.

    -Colleen

    :44711
Reply
  • Hi Christian,

    I am still getting the eror message. The Mac package was set for 9.0.1.91247. Thanks for letting me know that I had it set to the wrong product. My choices are 9 Recommended or 9.0.4. Should I pick the 9 Recommended so that it will always get the correct version of the product?

    I really appreciate your help on this.

    -Colleen

    :44711
Children
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