Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 10355 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

server not able to update

yeowkm

i have one windows 2008 server in my dmz segment that is always not able to update the definition.

installed sophos endpoint using workgroup/administrator account.

have followed most of the steps here, but still do not work

http://downloads.sophos.com/tools/on-line/deployment_guide/en-us/index.html

:57758


This thread was automatically locked due to age.
Parents
  • 0

    Hello yeowkm,

    thanks, but this is the summary ALC.log, the ALUpdate log should give more insight. I haven't encountered this particular error (could not upgrade the current version) though - which Endpoint version is installed on this server? Apart from the ALUpdate log the Sophos logs in %Windir%\TEMP\ might have some additional information.

    As this is a managed installation but not updating from the SEC server - does the server communicate with SEC (i.e. is it shown as connected in SEC and does it report its errors)? Has it never updated or did the errors start recently?

    Christian

    :57854
Reply
  • 0

    Hello yeowkm,

    thanks, but this is the summary ALC.log, the ALUpdate log should give more insight. I haven't encountered this particular error (could not upgrade the current version) though - which Endpoint version is installed on this server? Apart from the ALUpdate log the Sophos logs in %Windir%\TEMP\ might have some additional information.

    As this is a managed installation but not updating from the SEC server - does the server communicate with SEC (i.e. is it shown as connected in SEC and does it report its errors)? Has it never updated or did the errors start recently?

    Christian

    :57854
Children
No Data