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CRT Clarification Please - Symantec will not uninstall

LoXodonte

Looking for some clarification on this utility. Everything I read is pretty inconsistant...I hear there are 2 versions, a standalone and the bundled. Then I read somewhere that you need to create a "remover" folder in the root of  SAVSCFXP? Then I read that you can't modify ProductCatalog even though that seemed to work previously for me. Then I can't seem to find one example of anyone who actually changed the "ProductCatalog=" line in CRT...Sheesh were is all this info hiding??

So my issue is something we did not experience with CRT in the test lab. In the test lab I was able to manually edit the CRT.cfg file and the Product Catalog after extracting them into the CRT folder.  The only change I made was to RemoveSuites=1 in CRT, and for Product Catalog I copied an existing Symantec key but changed the version number and Key:

subproduct ProductClass="ps" KeyName="{B53661DC-CD94-4B14-B15F-D9DDCFF72558}"
                    Version="12.1.4013.4013" Switches="PASSWORDVALID=Yes REBOOTPROMPT=Suppress"
                    RemoverClass="SEPProductRemover"
                    DisableAction="CheckUninstallPassword;CheckUninstallPasswordFailure;CheckUninstallPassword.17E5C180_F281_4425_9348_3E891E7F8D1F;CheckHaveUninstallPassword.17E5C180_F281_4425_9348_3E891E7F8D1F;SetLiveUpdateSettings.FF07F38E_78C2_412E_B858_64488E808644"

Can anyone shed a little light on
 

:47601


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    I agree - for customizing the CRT you would have to create a remover folder etc. and could even add SAV before and after scripts etc. etc.  However doing all that isn't covered by the main Support team (Technical Support can't advise on how to do it and the KB won't have information on it).  Hence the article www.sophos.com/kb/117835 does provide all we can provide - from a main line support angle.

    If you needed help on having additional components removed then you'd want the 'standalone' version of the CRT and would need to contact either our Professional Services or Sales Engineering teams.

    To understand your situation: Since you roughly knew what needed to be done you were just looking for bit of info to complete the process and unfortunately, for this question, it's to talk to PS or SE. :smileyembarrassed:

    :47667
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  • 0

    I agree - for customizing the CRT you would have to create a remover folder etc. and could even add SAV before and after scripts etc. etc.  However doing all that isn't covered by the main Support team (Technical Support can't advise on how to do it and the KB won't have information on it).  Hence the article www.sophos.com/kb/117835 does provide all we can provide - from a main line support angle.

    If you needed help on having additional components removed then you'd want the 'standalone' version of the CRT and would need to contact either our Professional Services or Sales Engineering teams.

    To understand your situation: Since you roughly knew what needed to be done you were just looking for bit of info to complete the process and unfortunately, for this question, it's to talk to PS or SE. :smileyembarrassed:

    :47667
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