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CRT Clarification Please - Symantec will not uninstall

LoXodonte

Looking for some clarification on this utility. Everything I read is pretty inconsistant...I hear there are 2 versions, a standalone and the bundled. Then I read somewhere that you need to create a "remover" folder in the root of  SAVSCFXP? Then I read that you can't modify ProductCatalog even though that seemed to work previously for me. Then I can't seem to find one example of anyone who actually changed the "ProductCatalog=" line in CRT...Sheesh were is all this info hiding??

So my issue is something we did not experience with CRT in the test lab. In the test lab I was able to manually edit the CRT.cfg file and the Product Catalog after extracting them into the CRT folder.  The only change I made was to RemoveSuites=1 in CRT, and for Product Catalog I copied an existing Symantec key but changed the version number and Key:

subproduct ProductClass="ps" KeyName="{B53661DC-CD94-4B14-B15F-D9DDCFF72558}"
                    Version="12.1.4013.4013" Switches="PASSWORDVALID=Yes REBOOTPROMPT=Suppress"
                    RemoverClass="SEPProductRemover"
                    DisableAction="CheckUninstallPassword;CheckUninstallPasswordFailure;CheckUninstallPassword.17E5C180_F281_4425_9348_3E891E7F8D1F;CheckHaveUninstallPassword.17E5C180_F281_4425_9348_3E891E7F8D1F;SetLiveUpdateSettings.FF07F38E_78C2_412E_B858_64488E808644"

Can anyone shed a little light on
 

:47601


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    LoXodonte wrote:

    Looking for some clarification on this utility. Everything I read is pretty inconsistant...I hear there are 2 versions, a standalone and the bundled. Then I read somewhere that you need to create a "remover" folder in the root of  SAVSCFXP? Then I read that you can't modify ProductCatalog even though that seemed to work previously for me. Then I can't seem to find one example of anyone who actually changed the "ProductCatalog=" line in CRT...Sheesh were is all this info hiding??

    Can anyone shed a little light on
     

    The singular resource is article 117835...

    http://www.sophos.com/en-us/support/knowledgebase/117835.aspx

    In that it mentions there are two versions - as you mentioned - a standalone version that can be edited with the help of either our Professional Services or Sale Engineering teams.  It's beyond standard support to update the standalone version on-the-fly as it normally generates additional questions, hand holding and other considerations.

    The integrated CRT is the one bundled with the anti-virus installer - Support can help with that because it's a product you bought.  You can manually set a few things with it and they're listed in 117835 (linked above) under the 'Configuration options' section.  One of the options is to 'RemoveSuites'.  The configuration section explains how you go about copying out and editing the files.

    Anyway, it sounds like you have got things work now.

    :47627
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    LoXodonte wrote:

    Looking for some clarification on this utility. Everything I read is pretty inconsistant...I hear there are 2 versions, a standalone and the bundled. Then I read somewhere that you need to create a "remover" folder in the root of  SAVSCFXP? Then I read that you can't modify ProductCatalog even though that seemed to work previously for me. Then I can't seem to find one example of anyone who actually changed the "ProductCatalog=" line in CRT...Sheesh were is all this info hiding??

    Can anyone shed a little light on
     

    The singular resource is article 117835...

    http://www.sophos.com/en-us/support/knowledgebase/117835.aspx

    In that it mentions there are two versions - as you mentioned - a standalone version that can be edited with the help of either our Professional Services or Sale Engineering teams.  It's beyond standard support to update the standalone version on-the-fly as it normally generates additional questions, hand holding and other considerations.

    The integrated CRT is the one bundled with the anti-virus installer - Support can help with that because it's a product you bought.  You can manually set a few things with it and they're listed in 117835 (linked above) under the 'Configuration options' section.  One of the options is to 'RemoveSuites'.  The configuration section explains how you go about copying out and editing the files.

    Anyway, it sounds like you have got things work now.

    :47627
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