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CRT Clarification Please - Symantec will not uninstall

Looking for some clarification on this utility. Everything I read is pretty inconsistant...I hear there are 2 versions, a standalone and the bundled. Then I read somewhere that you need to create a "remover" folder in the root of  SAVSCFXP? Then I read that you can't modify ProductCatalog even though that seemed to work previously for me. Then I can't seem to find one example of anyone who actually changed the "ProductCatalog=" line in CRT...Sheesh were is all this info hiding??

So my issue is something we did not experience with CRT in the test lab. In the test lab I was able to manually edit the CRT.cfg file and the Product Catalog after extracting them into the CRT folder.  The only change I made was to RemoveSuites=1 in CRT, and for Product Catalog I copied an existing Symantec key but changed the version number and Key:

subproduct ProductClass="ps" KeyName="{B53661DC-CD94-4B14-B15F-D9DDCFF72558}"
                    Version="12.1.4013.4013" Switches="PASSWORDVALID=Yes REBOOTPROMPT=Suppress"
                    RemoverClass="SEPProductRemover"
                    DisableAction="CheckUninstallPassword;CheckUninstallPasswordFailure;CheckUninstallPassword.17E5C180_F281_4425_9348_3E891E7F8D1F;CheckHaveUninstallPassword.17E5C180_F281_4425_9348_3E891E7F8D1F;SetLiveUpdateSettings.FF07F38E_78C2_412E_B858_64488E808644"

Can anyone shed a little light on
 

:47601


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  • Got it working.

    CRT can operate outside of the zip folder but product deson't like to.

    -Copy CRT folder and name copy "remover"

    -Open remover and extract CRT and ProductCatalog.

    -Modify CRT as needed, in my case enable uninstall of suites

    -Modify Product Catalog: Ad uninstall GUIDS obtained from registry to remove Sep 12.1.3 and 12.1.4:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall


    12.1.4013.4013 = B53661DC-CD94-4B14-B15F-D9DDCFF72558

    12.3001.165 = C02FF081-3B1D-47BA-AA68-37D0EA4B75C5

    -Move CRT and ProductCatalog Back into data.zip

    -Deploy

    -Justin

    :47605
Reply
  • Got it working.

    CRT can operate outside of the zip folder but product deson't like to.

    -Copy CRT folder and name copy "remover"

    -Open remover and extract CRT and ProductCatalog.

    -Modify CRT as needed, in my case enable uninstall of suites

    -Modify Product Catalog: Ad uninstall GUIDS obtained from registry to remove Sep 12.1.3 and 12.1.4:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall


    12.1.4013.4013 = B53661DC-CD94-4B14-B15F-D9DDCFF72558

    12.3001.165 = C02FF081-3B1D-47BA-AA68-37D0EA4B75C5

    -Move CRT and ProductCatalog Back into data.zip

    -Deploy

    -Justin

    :47605
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