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sophos update manager not updating

yeowkm

I have setup a new sophos EC 5.2.1.

install everything on the same server.

but now I have this error saying "An update manager has not updated since Thursday, Sept 19, 2013".

this is one day after I setup the same last week..

now some of the clients that shows connected are all under the unmanaged category

:43601


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    Hello yeowkm,

    unfortunately you screenshots don't give any insight to the cause of the problem(s). Actually they don't even depict the connected but unmanaged issue.

    It appears to be a communication problem as the Last message time in updatemgr.jpg (which is, BTW, from the client/endpoint component, not SUM) shows the 19th. Is the any alert or error in the Update managers view, if not - what's the Download status?

    Christian

    :43605
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  • 0

    Hello yeowkm,

    unfortunately you screenshots don't give any insight to the cause of the problem(s). Actually they don't even depict the connected but unmanaged issue.

    It appears to be a communication problem as the Last message time in updatemgr.jpg (which is, BTW, from the client/endpoint component, not SUM) shows the 19th. Is the any alert or error in the Update managers view, if not - what's the Download status?

    Christian

    :43605
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