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sophos endpoint updating failed

yeowkm

I have a few clients on the non domain segment (DMZ) on my network that are not able to update since I upgrade to a new sophos EC server.

the DMZ clients always shows a updating failed error message.

I have tried reprotecting them from the new server.

:45013


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    Hello yeowkm,.

    something must have been done that it worked with the old server - the same something should be done for the new one. The nature of this something depends on your network. It might be more than just name resolution - try to browse to the CID using the server's IP (\\nnn.nnn.nnn.nnn\SophosUpdate\CIDs\) or FQDN (\\server.acme.com\SophosUpdate\CIDs\) instead of the name. If neither works then likely the firewall is also blocking the connection.

    Christian

    :45085
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  • 0

    Hello yeowkm,.

    something must have been done that it worked with the old server - the same something should be done for the new one. The nature of this something depends on your network. It might be more than just name resolution - try to browse to the CID using the server's IP (\\nnn.nnn.nnn.nnn\SophosUpdate\CIDs\) or FQDN (\\server.acme.com\SophosUpdate\CIDs\) instead of the name. If neither works then likely the firewall is also blocking the connection.

    Christian

    :45085
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