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sophos endpoint updating failed

yeowkm

I have a few clients on the non domain segment (DMZ) on my network that are not able to update since I upgrade to a new sophos EC server.

the DMZ clients always shows a updating failed error message.

I have tried reprotecting them from the new server.

:45013


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    Hello yeowkm,

    alc.log shows Windows error 53 which usually  signifies that the NetBIOS name (GVPTSOPHOS) could not be resolved. Reprotect has likely failed as well. A DMZ is normally walled off which makes NetBIOS name resolution unavailable - guess it worked before because of a specific configuration which has to be adjusted for the new server.

    Christian

    :45015
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  • 0

    Hello yeowkm,

    alc.log shows Windows error 53 which usually  signifies that the NetBIOS name (GVPTSOPHOS) could not be resolved. Reprotect has likely failed as well. A DMZ is normally walled off which makes NetBIOS name resolution unavailable - guess it worked before because of a specific configuration which has to be adjusted for the new server.

    Christian

    :45015
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