This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Enterprise console not recognizing installed systems

I bound AD systems to the enterprise console, and several machines are still greyed out, and I have confirmed they have sophos installed and are looking at the appropriate server. I have attempted to run updates as well as change policies to attemtp to activate them in the console, but no\thing works. Also, some systems are not taking the policy transfer, I'm thinking its all related.

This thread was automatically locked due to age.

Parents

0 QC over 11 years ago

Hello jab818,
are looking at the appropriate server
do you talk about the updating policy or the Network Communications Report? Looks like RMS is not working as it should.
several machines are still greyed out
Do they have something in common (a certain OU, a specific network segment, OS version)? Are the required ports (see: Summary of port configurations) open? Might be necessary to have a look at the RMS logs (in addition to the three mentioned in the article there's the ClientMRInit-...log in the system TEMP directory which is the first you should check).
Christian
:47926
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 QC over 11 years ago

Hello jab818,
are looking at the appropriate server
do you talk about the updating policy or the Network Communications Report? Looks like RMS is not working as it should.
several machines are still greyed out
Do they have something in common (a certain OU, a specific network segment, OS version)? Are the required ports (see: Summary of port configurations) open? Might be necessary to have a look at the RMS logs (in addition to the three mentioned in the article there's the ClientMRInit-...log in the system TEMP directory which is the first you should check).
Christian
:47926
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data