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Cannot install the Sophos Endpoint security and control

yusuf

Dear Friends,

I try to install Sophos AV on my computer(Sophosupdate\CIDs\S000\SAVSCFXP\setup.exe-This software  is reside in shared drive,it can be acessed from \\172.16.XX.XX ).If i click setup.exe ,nothing happen in the screen.The same software can install to another pc which have a same OS and AV version.

Operating System     :  Win 7 Professional -Service Pack 1

Sophos AV Version  : 10.0 

Please anyone give solution to this problem............

:47403


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  • 0

    Hello yusuf.

    two things look strange (although I don't have a solution or even a suggestion):

    1. The task manager shows spa.exe (SophosPatch Agent) running. How did it get on the machine?
    2. The cmd prompt suggests that you are not running from a regular profile (sophos.STUDENT.000 - is STUDENT the computer or the domain, BTW?). Looks like there is some issue with your login session.

    Does the machine otherwise work correctly?

    Christian

    :48334
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  • 0

    Hello yusuf.

    two things look strange (although I don't have a solution or even a suggestion):

    1. The task manager shows spa.exe (SophosPatch Agent) running. How did it get on the machine?
    2. The cmd prompt suggests that you are not running from a regular profile (sophos.STUDENT.000 - is STUDENT the computer or the domain, BTW?). Looks like there is some issue with your login session.

    Does the machine otherwise work correctly?

    Christian

    :48334
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