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Cannot install the Sophos Endpoint security and control

yusuf

Dear Friends,

I try to install Sophos AV on my computer(Sophosupdate\CIDs\S000\SAVSCFXP\setup.exe-This software  is reside in shared drive,it can be acessed from \\172.16.XX.XX ).If i click setup.exe ,nothing happen in the screen.The same software can install to another pc which have a same OS and AV version.

Operating System     :  Win 7 Professional -Service Pack 1

Sophos AV Version  : 10.0 

Please anyone give solution to this problem............

:47403


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    Hello yusuf,

    if the GUI doesn't appear at all then it might not get as far as writing a log (which would be in your user's %TEMP% directory - I vaguely remember that I've seen it failing to load a SetupXxx.dll but can't say where this was logged). Thus you'd have to find out why it fails early or whether it starts at all. Process Monitor is one option. Another is copying the SAVSCFXP folder to a local one, opening an administrative cmd window, cd to this folder and running setup.exe from the command line.  

    Christian 

    :47473
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  • 0

    Hello yusuf,

    if the GUI doesn't appear at all then it might not get as far as writing a log (which would be in your user's %TEMP% directory - I vaguely remember that I've seen it failing to load a SetupXxx.dll but can't say where this was logged). Thus you'd have to find out why it fails early or whether it starts at all. Process Monitor is one option. Another is copying the SAVSCFXP folder to a local one, opening an administrative cmd window, cd to this folder and running setup.exe from the command line.  

    Christian 

    :47473
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