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Download of Sophos Management Communications System Endpoint failed from server

teoteo

Hi,

I keep getting this error all the time with 0x0000006b as error code, I can't find any info that helped me in this forum.

I've tried everything I could possibly think of:

-Disable firewalls

-opened firewall ports 8192-8194)

-share and ntfs permissions (NOTE, in the log it says http://dc.contoso.com but I've tried \\dc\sophosupdate aswell)

-deleted the cache folders

-reinstalled everything

It seemes like I'm missing the Sophos Management Communications System Endpoint files but i have rms folder in my shares and can install it from my share (I think thats the one anyway)

On my server it does not complain at all, only on my workstation. The server is Windows 2008 R2 Enterprise and my workstatin is Windows 7 Pro SP1 64bit 

Please help...

21.08.2012 10:33:59 09CC I SAUAdapter - SAU ReportError(107): ERROR: Download of Sophos Management Communications System Endpoint failed from server http://dc.contoso.com/Sophos/CIDs/S000/SAVSCFXP/

:28635


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  • 0

    Hello Christian,

    Thank you for your answer, it explaines why it's working now. Om my computer I had the UTM version installed before I started to test the full version so the autoupdate was trying to update a nonexisten product :)

    I deleted it form the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\AutoUpdate\Products and the problem was solved (didn't know why it was there untill your reply)

    Thaks a lot!!

    /Br Ted

    :28649
Reply
  • 0

    Hello Christian,

    Thank you for your answer, it explaines why it's working now. Om my computer I had the UTM version installed before I started to test the full version so the autoupdate was trying to update a nonexisten product :)

    I deleted it form the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\AutoUpdate\Products and the problem was solved (didn't know why it was there untill your reply)

    Thaks a lot!!

    /Br Ted

    :28649
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