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Sophos - Windows 7

MarcusMartins

Hello, I'm having problems installing the Sophos client on Windows 7 Home Basic. When starting the installer the same ends without installing antivirus. No error is reported. On other computers and systems up to equal the installation was successful. Suggestions?

thanks.

:27099


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    HI,

    Can you obtain the latest pair of instlal logs from:\windows\temp\ (I assume this is a managed install rather than a standalone install).

    They have the same time stamp in the file names so you can spot the pair: One is the MSI log the other log file logs the custom actions the MSI runs. I.e.

    Sophos Anti-Virus Install Log_<timestamp>.txt
    Sophos Anti-Virus CustomActions Log_<timestamp>.txt
    Maybe you can upload them to a file sharing site and link to them here.

    Regards,

    Jak

    :27101
Reply
  • 0

    HI,

    Can you obtain the latest pair of instlal logs from:\windows\temp\ (I assume this is a managed install rather than a standalone install).

    They have the same time stamp in the file names so you can spot the pair: One is the MSI log the other log file logs the custom actions the MSI runs. I.e.

    Sophos Anti-Virus Install Log_<timestamp>.txt
    Sophos Anti-Virus CustomActions Log_<timestamp>.txt
    Maybe you can upload them to a file sharing site and link to them here.

    Regards,

    Jak

    :27101
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