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Sophos Remote Management System

Pete2

Hello,

I am trying to remove "Sophos Remote Management System" from a Windows 2003 SBS SP2 via Add and Remove Programs. 

On running the installer I revieve the following message (complete);

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package "Sophos remote management system.msi" in the box below.  

My question primarily is, is there a Sophos removal tool available similar to that which Norton provide?  Failing that, how would I go about removing this application manually? 

CHEERS,

Pete

:55571


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  • 0

    Hello Pete,

    why just remove RMS, what about the other components? The Installer package is the removal tool. If no suitable package can be found locally a same-version one from another endpoint might do.

    Christian

    :55577
  • 0

    Hi QC,

    All of the other components have already been uninstalled. 

    There are no longer any endpoint workstations.

    The server still has the "Sophos Remote Management System" running on it - it is this that I am trying to remove. But as I run the uninstaller via add remove programs I get an error;

    (The feature you are trying to use is on a network resource that is unavailable.

    Click OK to try again, or enter an alternate path to a folder containing the installation package "Sophos remote management system.msi" in the box below. )

    Hence I was wondring if Sophos provide a removal tool (like Norton does).

    Basically it's an old server that is in a bit of a mess and I am attempting to clean it up to eek out a bit more life.

    Pete

    :55648
  • 0

    Hello Pete,

    I see (and as said, there is no removal tool apart from the .msi package). Never (i.e. not recently) tried with the cached package - if it exists. The value LocalPackage in HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D5001DEF8CBC5D542A88FF7CBB031412\InstallProperties usually points to it (the D500... should be the key for a current RMS).

    Christian 

    :55710