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I cant send emails

Manuel92194

Today, I installed Sophos Antivirus and Firewall but I cant send emails when firewall is active.

When the firewall is inactive, all is Ok.

Thanks,

:29387


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  • 0

    Hello Manuel92194,

    of course the firewall must be configured appropriately. Excuse me for asking but it's not clear from your post - are you your site's Sophos administrator or and end user? The basic instructions for configuring SCF can be found in the manual - you should read these first as there are several settings to be considered and without details it's impossible to give more than this general answer to our question.

    Christian

    :29417
  • 0

    Hello Manuel,

    assuming that you are using a stand alone version:
    If you are new to the product it is the best to set the firewall policy to "interactive" working mode:

    1. open "Sophos Endpoint Security and Control" (to be found at your system tray)
    2. Go to firewall settings
    3. use tab "General"
    4. Primary location "Allow all traffic" should normally be unchecked
    5. click to "Configure"  causes open a window "Primary location"
    6. use tab "General"
    7. in "Working mode" check "Interactive" mode

    This will be the result: The firewall is now asking what to do for every program or application that want to have access to the network.

    Take your time to check these applications if it is necessary to allow access to the internet (f.e.).

    If you start your email client afterwards you will get some dialog boxes popping up. There you can enter if this application is allowed in general and then you can enter either generel access or specify the rules to be used.

    Cheers

    Andy

    :29423