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Sophos Control Centre Not Updated Since

coolgod

Hi All,

I am writing on behalf of one of my customer who has Sophos Control Centre 4 installed on Windows SBS Server 2008.

The updates are not working since 16 June 2014.

Below is a screenshot :

sophos.jpg

Please advise what should be done. Thanks.

:54429


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  • 0
    Hello coolgod,

    neither I nor, AFAIK, Jak are Sophos - just in case you need something official. The credentials authenticate against the backend (which delivers the updates or provides the downloads) where they are mapped to the license and access to the applicable data is enabled. The customer should have received the credentials (can't say though whether in this case new ones are issued or simply access is re-enabled for the old ones). If in doubt please contact customercare@sophos.com.

    Christian
    :54527
Reply
  • 0
    Hello coolgod,

    neither I nor, AFAIK, Jak are Sophos - just in case you need something official. The credentials authenticate against the backend (which delivers the updates or provides the downloads) where they are mapped to the license and access to the applicable data is enabled. The customer should have received the credentials (can't say though whether in this case new ones are issued or simply access is re-enabled for the old ones). If in doubt please contact customercare@sophos.com.

    Christian
    :54527
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