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Sophos will not update to newer virus data definitions, even though update reports as successful

rooney1

Strange Problem.  One certain laptops, the auto-update procedure is ineffective as it actually will not update the virus definitions to a new version.  I have a laptop that cant update from detection data 5.04G to the current 5.08 version.  Can successfully run updates without error, but no newer version is ever downloaded.  Now I have windows action center notifying that Sophos is out of date.  But no update will fix it.  Tried uninstalling and reinstalling, but that does not change the problem.  Anybody know what is going on?  Can anyone suggest a fix?  Running version 10.3.1, 3.53 detection engine.  Virus date stuck at 7/29/2014 - nearly 4 months old.

:54935


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    Thanks Christian,

    You are likely right as the problem went away earlier today.  Finally the detection data went from 5.04G to 5.08G.  I suspect enough people reported the problem that the Sophos administrater figured out what was wrong.  Interesting through, the Sophos version is still 10.3.1 and the detection engine is still 3.53.  Anyway, my immediate issue is resolved.

    :54969
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    Thanks Christian,

    You are likely right as the problem went away earlier today.  Finally the detection data went from 5.04G to 5.08G.  I suspect enough people reported the problem that the Sophos administrater figured out what was wrong.  Interesting through, the Sophos version is still 10.3.1 and the detection engine is still 3.53.  Anyway, my immediate issue is resolved.

    :54969
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