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Sophos will not update to newer virus data definitions, even though update reports as successful

rooney1

Strange Problem.  One certain laptops, the auto-update procedure is ineffective as it actually will not update the virus definitions to a new version.  I have a laptop that cant update from detection data 5.04G to the current 5.08 version.  Can successfully run updates without error, but no newer version is ever downloaded.  Now I have windows action center notifying that Sophos is out of date.  But no update will fix it.  Tried uninstalling and reinstalling, but that does not change the problem.  Anybody know what is going on?  Can anyone suggest a fix?  Running version 10.3.1, 3.53 detection engine.  Virus date stuck at 7/29/2014 - nearly 4 months old.

:54935


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    Installing via a download link provided by a college (SUNY Oswego).  Initial download is an even earlier version than 10.3.1 and 5.04G.  Autoupdate brings it up 10.3.1 and 5.04G, but then nothing more.  I was aware that 10.3.11 was current, as that is what their help desk had and was expecting.  Mystery is why it isn't updating - and why it claims to be sucessful at autoupdating when really it isn't.

    :54962
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  • 0

    Installing via a download link provided by a college (SUNY Oswego).  Initial download is an even earlier version than 10.3.1 and 5.04G.  Autoupdate brings it up 10.3.1 and 5.04G, but then nothing more.  I was aware that 10.3.11 was current, as that is what their help desk had and was expecting.  Mystery is why it isn't updating - and why it claims to be sucessful at autoupdating when really it isn't.

    :54962
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